Refund policy

Returns for change of mind

Email support@badsquish.com within 14 days after delivery with your order number to request a return. Eligible items must be unused, unopened, in original packaging, and in the condition received. We will provide instructions and an approved return address. Please do not send an item before receiving instructions.

Exceptions

Items clearly marked “Final Sale” on their product page are not eligible for a change-of-mind return. This does not affect rights for an item that arrives damaged, incorrect, or defective.

Return shipping and refunds

For an approved change-of-mind return, you pay return shipping. We recommend a tracked service. We will inspect the item after it arrives and let you know the result. Approved refunds are issued to the original payment method. Original shipping charges are not refunded for change-of-mind returns except where required by law. Your payment provider determines when the credit appears.

Problems with an order

If your item arrives damaged, incorrect, or appears defective, email support@badsquish.com promptly with your order number and clear photos of the item and packaging. We will review the issue and offer an appropriate resolution, which may include a replacement, return, refund, or help with a manufacturer process. We cover return shipping when a return is required because of our error or a verified arrival problem. Nothing in this policy limits rights that cannot legally be excluded.

Cancellations

Contact us as soon as possible. We can cancel an order before shipment when fulfillment has not begun. Once shipped, the return terms above apply.