Frequently Asked Questions

Is the pictured item the one I’ll receive?

Each product listing states whether the photos show the exact item or an example from the same stock. Check the product description and condition details before ordering.

Can I request a color or style?

A color or style is guaranteed only when it is a selectable option on the product page. Random assortments are labeled before purchase.

What if my item arrives damaged or defective?

Email mike@velo-zorzi.com with your order number and photos of the item and packaging. We’ll review the issue and help with an appropriate resolution.

When will my order ship?

The shipping methods, charges, and any transit estimates appear at checkout. Contact us for questions about an existing order.

Are you affiliated with the toy brands?

Bad Squish is an independent retailer. Brand names and marks identify the products offered and belong to their respective owners.

How do I contact you?

Use the contact form or email mike@velo-zorzi.com. Include your order number for order questions.